Terms of service
OVERVIEW
WKW Club operates this website and provides all services and products available through it. By accessing the site or placing an order, you agree to these Terms of Service.
These Terms apply to all users. We may update them at any time, and continued use of the website means you accept any changes.
Before any dispute or legal action, please contact us first at info@wkwclub.com so we can try to resolve the issue directly.
Company details:
WKW Club
SIRET: 95121731400016
France
USE OF THE SITE
By using this website, you confirm that you are of legal age in your country or have authorization from a legal guardian.
You agree not to use this site for any illegal, fraudulent, or harmful activity, or to violate any applicable laws or intellectual property rights.
We reserve the right to refuse service, cancel orders, or restrict access at our discretion if these Terms are violated.
ORDERS & PRODUCTS
When you place an order, you will receive a confirmation email once payment is processed.
An order is considered accepted once it has been confirmed and prepared for shipment.
We reserve the right to modify prices, limit quantities, or discontinue products at any time without notice.
We aim to display product information as accurately as possible, but minor variations may occur.
SHIPPING & DELIVERY
Orders are processed within 3–10 business days (up to 14 during peak periods).
Delivery times are typically 7–20 business days depending on destination.
Delays may occur due to customs, carriers, or external factors beyond our control.
Customers are responsible for any customs duties, VAT, or import taxes applied in their country.
Once the order is shipped, responsibility is transferred to the carrier.
RETURNS, REFUNDS & RIGHT OF WITHDRAWAL (EU LAW)
In accordance with EU law, you have the right to withdraw from your purchase within 14 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original packaging
- Tags must be attached
- Proof of purchase is required
Return shipping costs are the responsibility of the customer.
Once approved, refunds are issued to the original payment method within approximately 10 business days.
We do not offer size or color exchanges.
Damaged or incorrect items must be reported within 7 days of delivery.
CUSTOMER RESPONSIBILITY & CLAIMS
WKW Club is not responsible for lost, delayed, or damaged packages once they have been handed over to the shipping carrier.
Any claims must be made directly with the carrier using the tracking information provided.
MEDIATION (EU REQUIREMENT)
In accordance with French consumer law, the customer has the right to use a consumer mediation service free of charge in the event of a dispute that cannot be resolved directly with us.
We encourage customers to contact us first at info@wkwclub.com before initiating any mediation process.
DATA PROTECTION (GDPR)
We collect and process personal data only for order processing, customer service, and legal obligations.
You have the right to access, modify, or request deletion of your personal data at any time by contacting us.
Your data may be processed through secure third-party providers (such as Shopify) necessary to operate the store.
LIABILITY
All products and services are provided “as is” and “as available”.
We do not guarantee uninterrupted or error-free access to the website.
We are not liable for indirect damages, losses, or delays resulting from the use of our website or products.
FINAL PROVISIONS
We reserve the right to update these Terms at any time.
All orders must be fully resolved within 6 months, after which they may be closed administratively.
These Terms are governed by French law.
CONTACT
For any questions or requests:
info@wkwclub.com