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FAQs

  • Standard Delivery times:

    Business days, including production time, shipping time and customs handling .

    _Europe

    7-20 business days

    _United States

    7-15 business days

    _International

    7-15 business days

    Please note: Delivery times are approximate and may be subject to unforeseen delays. In some cases, parcels may arrive earlier than stated.

  • For tracking your package, please use the following links based on the tracking number prefix:

    1. Tracking Number starts with UG/VR: https://track.yw56.com.cn/en/querydel
    2. Tracking Number starts with YT:
      https://www.yuntrack.com/parcelTracking
    3. Tracking Number starts with neither UG/VR nor YT:
      https://en.ydhex.com/

    Once your package has arrived in your country, you can also track it using

    https://www.17track.net/en

  • Coffee:
    Immediately soak the affected area with cold water and repeat until the stain vanishes. For stubborn stains, apply liquid detergent or a paste made of powdered detergent and water, allowing it to sit for 15 minutes before rinsing thoroughly. Do not dry until the stain is completely removed.

    Chocolate:
    Scrape off excess chocolate, then use a mixture of grease-cutting liquid dishwashing detergent and water to gently remove the residue. Finish by washing the garment with warm soapy water.

    Butter:
    Remove excess butter and treat with grease-cutting dishwashing detergent before laundering as usual. Alternatively, create a paste with powdered laundry detergent and water, applying it to the stain, letting it sit for 30 minutes, and then washing as directed.

    Berries:
    Soak the stained garment in white vinegar or lemon juice for 5 minutes, then rinse thoroughly with cool water before machine washing as normal.

    Alcohol and Dish Soap:
    Use a grease-cutting liquid dishwashing detergent for spot cleaning tough stains and removing grease spots. Isopropyl alcohol (rubbing alcohol) is effective as a spot cleaner for tough surface oils.

    Red Wine:
    Apply a solution of 3 parts hydrogen peroxide to 1 part liquid dish soap to the stain, blotting with a clean dry cloth until the stain disappears. Do not rub, as this may set the stain. Launder per the garment-care label once the stain is removed.

    Ink:
    Blot the stain gently with a cotton ball or clean cloth dampened with rubbing alcohol, repeating as needed. Test the alcohol on an inconspicuous area first. Then, clean the stain with a drop of dishwashing detergent and a toothbrush until it disappears.

    Gum:
    Freeze the gum until hardened, then scrape it from the fabric. If needed, use rubbing alcohol to remove any remaining residue before washing as directed.

    Grease/Oil:
    Spot-treat with grease-cutting liquid dishwashing soap before laundering as usual.

    Blood:
    Rinse blood stains with cold water and soak in cold salt water. Do not use hot water, as it may set the stain. For dried blood, soak in a solution of ammonia and water before washing, testing for color fade first.

  • To maintain the integrity of cotton fabrics, opt for washing in warm or cool water to prevent both shrinking and fading. Sort your laundry by color to avoid any potential color bleeding. Exercise caution with hot water, as it can lead to cotton shrinkage.

    When drying cotton, either air-dry or use a machine dryer with moderate to low heat settings. Avoid high temperatures as they may cause the cotton fibers to contract, resulting in shrinkage.